A Communication hub that leverages seamless Customer Support with an endeavour to focus on enhanced customer experience through quantifiable technology-enabled solutions. Our Service Desk is designed to handle both incidents and service requests
With Integrated Technology, Qualified People, and a Strong Process Build-up, Mahendra Next Wealth increases Business Efficiency thus enabling Customer Delight and increased profit margins for our Clients.
Our innovative solutions augment swifter issue resolution at reduced support costs through optimal resource utilization.
We extend our Support Services through:
- Chat
- Voice based
One of the advantages we carry is the ability to hire and train scores of people in varied applications, right from technical support to basic customer service skills or helpdesk support. We have a resource pool of well educated individuals, whom we would based on the requirements of our clientele.
- Technical Support
- Customer Service
We strongly believe in the old saying A bird in hand is worth two in the bush. Thus, every customer needs to get their due and it is imperative that we provide them with exemplary service each time they communicate with us. We make ultimate use of every opportunity we get in order to ensure that the customer is delighted with the service we render and adopt an effective customer care model that improves retention while decreasing the dependence on new acquisitions.
A customer query/issue is handled in a fashion where it turns into a positive experience and possibly an enquiry could well be converted into a sale as well.
We focus on enhanced customer experience by providing on-time and consistent service delivery across customer contacts. We have a team of experienced professionals with expertise spanning virtually most industries and applications.
We urge our clientele to digress from viewing customer service/technical support as an inevitable cost center and rather look at it as a means to harness stronger relationships which delivers tangible benefits, increased sales and improved customer life-cycle management.